PRODUCT SUPPORT
Frequently asked questions
Product identification, repair-kit matching and working with DFIN.
What information is needed for a complete-pump enquiry?
Provide the complete item number and model if available, quantity, fluid, concentration, temperature, viscosity, solids size, flow, discharge pressure and suction conditions. Include the delivery location, connections and documentation requirements.
Can I search using a repair part number?
Yes. Search by the complete part number, retaining every prefix and suffix. References in repair-kit or parts information can help identify the associated product; the actual fit must still be confirmed.
How are air-side and wet-end repair kits matched?
We review the full pump code, air distribution system, material configuration and product-specific references. A series name or port size alone is insufficient to identify a kit. Any unverified association is identified on the product page.
Are all catalogue images photographs of the exact item?
No. Some complete-pump configurations share a model photograph, and some components use an identified reference image. Confirm the item number, configuration and technical data before ordering. Similar appearance does not demonstrate interchangeability.
Can DFIN help review wetted materials?
Yes. Provide all fluid ingredients and concentrations, operating temperature, solids and cleaning conditions. All wetted components need to be reviewed together for the actual application.
Which products and services does DFIN cover?
The range includes DFIN brand pumps and imported industrial pump options such as DESMI ROTAN, WILDEN, ARO, U-FLO, SEKO, MAAG, CUCCHI and FTI. Selection, integration, installation, commissioning and maintenance support are provided within the agreed scope.
How are availability, lead time and warranty confirmed?
They are confirmed in the quotation for the exact product and destination. Please specify the quantity, required delivery date and support requirements.
How can I send an enquiry?
Use the website enquiry form or contact DFIN by telephone or email. A successful website form submission saves the enquiry. For an urgent requirement, call +86 21 31263176.
Need a more specific answer?
Send the full model, item number, quantity and operating conditions.